Utility companies today face an array of IT challenges brought fourth by the rapidly changing technology and customer landscape. Tachyon's Utilities Practice is here to help navigate this change and deliver future-proof solutions that enable Utility & Energy clients to better connect with their customers, manage their customer life-cycle and stay engaged through modern, digital channels to elevate their customer experience beyond the competition
SAP Utilities Customer Engagement Practice
Our SAP Utilities Customer Engagement (UCE) Practice focuses on helping Utilities implement, manage and maintain their applications that drive and support customer engagement. From CRM, CR&B, and to the Digital Transformation of mobile, social and analytics solutions, our model was built with the primary objective of maximizing the Utilities’ SAP investments in connecting with their customers.
- Project Management
- Functional and Technical Consulting
- Solution Architecture
- Information Security Analysts
- Basis / Security Administrators
Client-side Alliance Services (CSAS)
We provide supplemental staffing to the business implementation team both during and post-implementation. With ongoing demands to run the business while supporting a system integrator, Utilities can often feel the strain when trying to source necessary client side resources during complex ERP and SAP CIS implementations. Teaming with Tachyon can help you ease this strain so focus can stay on achieving organizational goals.
- Project Management
- Business Process Consulting
- Functional / Technical backfill support
- Client Side QA and Advisory
Smart Meter, AMI and Meter Data Management Vendor Services
Utility clients understand the importance of implementing Smart Meters and Advanced Metering Infrastructure (AMI) in realizing sustainability and cost objectives. Our Tachyon X-MDUS offering allows Utility clients and MDM vendors alike to protect their investments and maximize the benefits received by strong integration across AMI technology and applications.
Tachyon’s AMI consultants have been part of some of the most extensive SAP AMI – MDUS implementations, have advised and been part of the SAP Lighthouse Council and have been part of defining the SAP certification testing.
- AMI Deployment Strategy
- Requirement Evaluation
- SAP AMI Rapid Deployment
- AMI and MDUS Integration
- Custom AMI Interface Development
- 3 Tier and 2 Tier Integration Strategy
MDM and HE Vendors
For MDM Vendors embarking on new customer solution or existing MDM vendors wanting to expand their footprint – Tachyon is the right partner that can help bridge the gap between SAP and your solution.
- SAP MDUS Certification Support
- Solution Engineering
- SAP Training and Integration Workshops
- MDM / Testing Support
- Integration Planning