AI Operating Workflows for Utilities, Field Ops, and Customer Service
Governed AI for meter-to-cash, outage, dispatch, and customer workflows.
What Changes in Your Operations
Faster Service Execution
Coordinate information and actions across teams, systems, and field operations.
Better Restoration Flow
Bring outage, dispatch, customer context, and crew actions into one operating motion.
Stronger Customer Continuity
Give service teams the context they need to resolve issues faster.
More Visible Operations
Create traceable workflows across service, field, and network operations.
Workflows Built for Utility Operations.
Meter-to-Cash Orchestration
Support the full meter-to-cash journey with customer, billing, usage, and service context connected in one workflow.
- Connect service requests, customer history, billing data, and work queues
- Handle billing exceptions, dispute workflows, and payment-plan coordination
- Support estimated vs actual usage reconciliation with grounded knowledge
- Maintain audit trails across customer touchpoints and back-office actions
Service Crew Command & Dispatch
Coordinate crew assignments, priorities, field context, and approvals across operational systems in one governed workflow.
- Connect work orders, crew schedules, asset records, and field status in a shared operating layer
- Surface crew availability, skill match, and proximity data for faster dispatch decisions
- Route approvals for high-priority or safety-critical assignments through governed checkpoints
- Maintain real-time visibility across active jobs, pending assignments, and field completion status
Outage Response & Restoration Coordination
Improve outage response through shared operating context across dispatch, network operations, and customer teams.
- Correlate OMS, SCADA, and field signals to establish outage scope and prioritization
- Coordinate crew dispatch, ETR communications, and network switching actions in one workflow
- Surface customer impact data and service restoration status across customer-facing and operational teams
- Maintain traceable records of decisions, actions, and communications throughout the restoration event
Customer Service Operations
Support service journeys with account, service, field, and billing context connected in one place.
- Retrieve account history, service status, and active field orders in a single agent interaction
- Guide service teams with next-best-action recommendations grounded in policy and customer context
- Handle escalations, callbacks, and complaint workflows with full context preserved across handoffs
- Maintain audit trails for customer interactions, commitments, and resolution outcomes
You Can't Govern What You Can't See.
Context from Multiple Systems
Connect service requests, outage data, asset context, and knowledge in one retrieval layer.
Role-Based Action Guidance
Support dispatchers, service teams, and field operators with policy-aware next steps.
Governed Action in Critical Workflows
Use approvals, role-awareness, and traceable execution in regulated operating environments.
Integrated Connector Coverage
Connect GIS, SCADA, OMS, CIS, CRM, and work management systems through governed MCP connectors.
