Job Description:

We are seeking a Retail BPO Business Development Director with strong experience in retail domain functions and BPO sales. The ideal candidate will have 15–20 years of experience in Retail Business functions such as Merchandising, Digital, Supply Chain, or Store Operations, along with a proven track record in Retail BPO sales and client relationship management. Candidates with prior VP/Director-level experience at leading retailers who later transitioned into consulting or BPO sales organizations are highly preferred.

Key responsibilities:

• Drive business development and sales growth for Retail BPO services across the US market
• Build and maintain relationships with retail industry decision-makers and stakeholders
• Identify new business opportunities within Retail, Merchandising, Digital Commerce, and Supply Chain domains
• Develop strategic sales plans and lead end-to-end sales cycles
• Collaborate with delivery, consulting, and leadership teams to position BPO solutions
• Leverage existing retail industry network to generate leads and client engagements
• Support proposal development, solution presentations, and contract negotiations
• Stay updated on retail industry trends, digital transformation, and BPO market dynamics

Professional Skills:

• 15–20 years of experience in Retail and BPO/Consulting industry
• Strong Retail domain expertise in Merchandising, Digital, Supply Chain, or Store Operations
• Proven experience in Retail BPO sales and business development
• Existing network of retail industry contacts across the US market
• Experience working with Tier-1 consulting or BPO organizations
• Strong leadership, communication, and stakeholder management skills
• Experience handling enterprise retail accounts and strategic partnerships