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Enhance customer experience across channels.
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THE AGENTIC AI ACCELERATOR FOR UTILITIES
Move from pilot to production faster with reusable patterns for specialist agents, approved knowledge, bounded tools, traceability and human control.
For agents to get into production, they need secure access to enterprise systems, human oversight, measurable performance and a clear record of every action. AURA brings all four together, so the agents your teams rely on are the ones your regulators can trust.
Secure access to
enterprise systems
Human oversight
Measurable
performance
A clear record
of every action
IMPACT FOR CUSTOMERS
6mo
Foundation work
you don’t have to do
10×
Faster from pilot to
governed production
30–60%
Improvement in the
processes agents run
CUSTOMER EXPERIENCE
REGULATORY OPERATIONS
Reduce manual investigation around usage and billing exceptions. AURA can bring together meter, premise, consumption, billing and historical context, help prioritize exceptions and prepare the next-best action for analyst review.
CONTEXT AURA BRINGS TOGETHER
Help customers understand bills, usage, payments and service requests in one guided interaction, while handing off exceptions to the right person when needed.
Classify customer or regulatory issues, retrieve applicable approved guidance and provide traceable supporting evidence for human review.
Bring together event context, operating procedures and communication needs to support a more consistent response across operations and customer channels.
Give field teams relevant asset history, work instructions and work-order context at the point of work.
Surface maintenance history, recurring failure patterns and engineering knowledge to support maintenance decisions.
Provide grounded answers across tariffs, operating procedures, filings, technical manuals and other approved enterprise knowledge.
Combine historical and operational context to support planning and forecasting workflows, with models and decisions remaining under customer governance.
From request to outcome, with a controlled path.
1
Receive the request, complaint, incident or question in the workflow where it occurs.
2
Send it to the specialist that owns the domain.
3
Use the approved documents, records and context that specialist may access.
4
Return a source-backed answer, or call a defined business operation through an approved tool when permitted.
5
Keep the person accountable for regulated decisions and exceptions; record the handoff in the existing workflow.
6
Every trace, outcome and review feeds back into the next run.
It runs on the cloud you already use and adds the operating patterns it doesn’t ship with, each configured to your landscape.
YOUR SAP, CLOUD, DATA AND OPERATING LANDSCAPE
Hyperscaler or AI/Data Platform
AZURE AI FOUNDRY, AWS BEDROCK OR GOOGLE VERTEX
When a process lives entirely within SAP, SAP’s native AI or AURA can do the job. When the work spans SAP and non-SAP systems, or costs need to stay predictable as your agents multiply, AURA runs on your hyperscaler and connects to SAP through published OData and standard APIs.
Governed MCP connectors to the utility systems, service tools and data sources you already run.
Plus utility systems such as OMS, GIS, SCADA, CIS and billing.
Subscribe to a working agent. We stay accountable for the outcome after go-live.
Every action logged, gated and reviewable. Agents use only approved knowledge and tools, and regulated use cases can stay answer-only, with your teams owning the final decision.
Every agent starts from proven workflow patterns. What it builds – routing logic, RAG Pipelines, Ground Truths and Guardrails – carries over, so the next business unit doesn’t rebuild it.
Process owners set the Ground Truths each agent is tested against, so “good” stays with the people accountable for the process.
AURA comes with Tachyon’s solution engineering and integration team, who work with you to configure identity, security, source ownership and connectors.
Use native AI where it fits. AURA helps when the work spans SAP and non-SAP systems, documents, ITSM tools, logs and APIs.
Need AI governance that auditors and regulators can inspect.
Have several teams that want agents, with clear boundaries between them.
Want more from the cloud and core systems they already run.
Have a pilot that worked and want the short route to production.
THE FIRST LIGHT PROGRAM
We’re working with a small number of utilities on their first production agent. Partners get outcome pricing locked for the program, and keep everything built in their own environment.
Whether you’re scaling a pilot that worked, bringing one governance model across every AI initiative, or building a shared foundation several teams can use, AURA gets you there faster.
STEP 1 OF 2
Pilot launch timeline
Enterprise-grade integration
Outcome-based pricing model
