Job Description:

• ServiceNow Certified System Administrator (CSA).
• Additional certifications such as ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) are advantageous.
• Proficiency in JavaScript, GlideScript, and other relevant scripting languages.
• Knowledge of relational databases and SQL.
• Experience with web services, APIs, REST/SOAP.
• 2-5 years of experience working with the ServiceNow platform.
• Ability to effectively communicate with technical teams, management, and end-users.
• Ability to work well within a team environment.
• Hands-on experience with ServiceNow modules like Incident, Problem, Change, Service Catalog, and CMDB.
• Understanding of ITIL processes and their integration with ServiceNow.

Key Responsibilities:

• Perform day-to-day administration of the ServiceNow platform.
• Manage system configurations, including user setup, roles, and access permissions.
• Develop and implement custom applications and workflows.
• Customize forms, lists, and dashboards based on user requirements.
• Troubleshoot and resolve technical issues within the ServiceNow platform.
• Monitor system performance and take corrective actions as needed.
• Implement and manage integrations with other systems using web services, APIs, REST/SOAP.
• Ensure seamless data flow between ServiceNow and external systems.
• Plan and execute system upgrades and patches.
• Test new functionalities and ensure smooth transitions during upgrades.
• Create and maintain system documentation, including user guides and technical documentation.
• Ensure the platform complies with security and regulatory standards.
• Implement security measures and manage access controls.

Professional Skills:

• Strong analytical skills for troubleshooting and resolving issues.
• Meticulous approach to ensure accurate configurations and customizations.
• Flexibility to adapt to new technologies and methodologies.
• Commitment to staying updated with the latest ServiceNow features and best practices.