Job Description:

We are seeking a highly skilled and experienced ServiceNow Software Engineer IV to join our Enterprise Information Systems (EIS) team. The ideal candidate will have a strong background in Web 2.0 technologies and web communication protocols and will be responsible for the design, development, enhancement, and maintenance of ServiceNow applications. This individual will play a critical role in automating and optimizing business processes through innovative ServiceNow solutions and integrations.

Key Responsibilities:

• Design, develop, and implement ServiceNow application enhancements and solutions.

• Maintain and optimize ServiceNow instances in line with enterprise architecture and business goals.

• Translate business requirements into functional and technical specifications for ServiceNow solutions.

• Document system architecture, workflows, and technical solutions.

• Collaborate with business analysts, QA teams, and stakeholders to ensure quality and performance of ServiceNow implementations.

• Conduct testing, troubleshooting, and issue resolution for applications and enhancements.

• Ensure adherence to application development lifecycle practices, including code reviews, version control, and deployment processes.

• Integrate ServiceNow with other enterprise platforms as needed.

Professional Skills:

• Strong expertise in Web 2.0 technologies (JavaScript, HTML, CSS, AJAX, etc.).

• Proficiency with web communication protocols (REST, SOAP, HTTP/S).

• Deep understanding of the ServiceNow platform, including modules like Incident, Problem, Change, CMDB, and custom applications.

• Experience in designing and implementing workflow automation within ServiceNow.

• Familiarity with Agile/Scrum development practices.

• Working knowledge of SQL and database querying.

• Experience with Hypercare support or live system stabilization phases.

• Prior experience integrating ServiceNow with third-party platforms and tools.

• Exposure to version control systems and DevOps practices in ServiceNow environments.