Job Summary:

The SAP Practice and Delivery Manager will be a critical leader responsible for the growth, development, and operational excellence of our SAP practice and the successful delivery of SAP projects and managed services for our clients. This role demands a seasoned SAP professional with a strong blend of technical expertise, project/program management prowess, people leadership, and business development acumen. The Manager will drive strategic initiatives, ensure client satisfaction, foster team growth, and maintain high-quality delivery standards.

Key Responsibilities:

I. Practice Management (Strategic & Growth):

• Practice Strategy & Vision:
  • Define and execute the strategic roadmap for the SAP practice, aligning it with the company’s overall business objectives and market trends.
  • Identify new service offerings, solutions, and accelerators within the SAP ecosystem (e.g., S/4HANA, BTP, Cloud ERP, Industry Cloud, specific modules like FICO, SD, MM, PP, HCM, etc.).
  • Monitor market trends, competitive landscapes, and SAP’s product roadmap to ensure the practice remains at the forefront of innovation.
• Business Development & Presales:
  • Actively support presales activities, including leading client presentations, solutioning, effort estimation, and proposal development for new SAP opportunities.
  • Build and nurture relationships with existing and prospective clients, acting as a trusted advisor to understand their business challenges and propose relevant SAP solutions.
  • Collaborate with sales and account management teams to identify cross-selling and upselling opportunities within existing accounts.
• Competency Development & Talent Management:
  • Lead the recruitment, retention, and professional development of SAP consultants within the practice.
  • Define training programs, certification paths (e.g., S/4HANA certifications), and knowledge-sharing initiatives to ensure the team possesses cutting-edge skills.
  • Conduct performance reviews, provide mentorship, and foster a culture of continuous learning and excellence.
  • Manage resource allocation and utilization across projects.
• Thought Leadership & Brand Building:
  • Contribute to the firm’s thought leadership through whitepapers, presentations, webinars, and participation in industry events.
  • Enhance the company’s reputation as a leading SAP implementation and service provider.

II. Delivery Management (Operational & Execution):

• Project/Program Oversight:
  • Provide senior oversight for multiple SAP implementation, upgrade, migration, and support projects, ensuring successful delivery within scope, budget, and timeline.
  • Establish and enforce project governance structures, methodologies (Agile, Waterfall, Hybrid), and quality assurance processes.
  • Monitor project progress, identify and mitigate risks, resolve complex issues, and manage escalations effectively.
• Client Relationship Management:
  • Serve as a primary escalation point for clients regarding project delivery, ensuring high levels of client satisfaction.
  • Maintain open and transparent communication with clients, providing regular updates and managing expectations.
• Offshore/Onsite Coordination:
  • Effectively manage projects and teams in a global delivery model, collaborating seamlessly with onsite client teams and offshore delivery centers.

Required Skills

• • Typically 12-18+ years of extensive experience in SAP consulting, implementation, and project/program management.
  • Minimum of 3-5 years in a leadership role managing an SAP practice or significant delivery portfolio.
  • Proven track record of successfully delivering complex, large-scale SAP projects (full lifecycle implementations, S/4HANA transformations).
  • Demonstrated experience in presales, solutioning, and client engagement for SAP services.
• Deep SAP Expertise:
  • Comprehensive understanding of the SAP product suite, including ECC, S/4HANA (deep knowledge of at least one functional area like FICO, SD, MM, PP, QM, EWM, PM, HCM, CRM or technical areas like ABAP, Basis, PI/PO, BTP).
  • Strong knowledge of SAP integration technologies and methodologies.
  • Awareness of industry-specific SAP solutions is a significant plus.
• Project & Program Management:
  • Expertise in various project methodologies (Waterfall, Agile Scrum, SAFe).
  • Strong command of project planning, scheduling, risk management, scope management, and change management.
  • PMP, Prince2, or equivalent project management certification is highly desirable.
• Leadership & People Management:
  • Proven ability to lead, mentor, and motivate large, diverse teams of SAP consultants (functional, technical, project managers).
  • Strong delegation, coaching, and performance management skills.
  • Ability to foster a collaborative and high-performing team environment.
• Business Acumen & Commercial Savvy:
  • Strong understanding of business processes and how SAP solutions can drive business value.
  • Experience with financial management of projects and practice profitability.
  • A strategic mindset with the ability to identify market opportunities and develop actionable plans.
• Exceptional Communication & Stakeholder Management:
  • Excellent verbal and written communication skills in English, with the ability to present complex technical and business concepts clearly to executive-level clients and internal stakeholders.
  • Strong negotiation, persuasion, and conflict resolution skills.
  • Ability to build and maintain strong relationships at all levels.
• Problem-Solving & Analytical Skills:
  • Highly analytical with the ability to diagnose complex problems, identify root causes, and implement effective solutions.
  • Strong decision-making capabilities under pressure.