INDUSTRY
Utilities
LOCATION
United States
CUSTOMERS
250,000
As the fifth-largest public natural gas utility in the United States, Metropolitan Utilities District serves nearly 250,000 customers across the Midwest. Several years ago, they decided to turn to a digital transformation partner — one that would help optimize their complicated and decentralized processes. After making several significant upgrades across its technological systems and overall operations.
Read on to learn how they got here and the benefits they’ve experienced along the way.
CHALLENGE
- Information for 10,000-15,000 customers billed daily was decentralized across legacy systems
- Complex, manual processes impeded billing, time tracking and other company operations
- Difficulty in garnering accurate, real-time data led to batch processing of more than 12 hours
- Paper-based approach resulted in only 10-15 work orders processed per technician per day
SOLUTIONS
- Offered an all-encompassing, comprehensive solution for HR, CRM, finance and more
- Gave leverage to the business via real-time, easy-to-consume and actionable information
- Enabled process automation, freeing up workers to be productive in more strategic areas
- Improved overall operations and performance, allowing for the purging of a lot of redundant data
RESULTS
Seamless integration enabled better processes and greater reactivity
Time needed for batch processing reduced significantly — from 12 hours to two hours
Work order capability dramatically increased — from 10-15 per day to 50 per day
Business reporting reduced from a 15-20-minute process to less than three minutes each time
Transform Your Business
Ready to elevate your organization’s digital transformation? Partner with Tachyon Technologies to implement innovative solutions tailored to your unique challenges and goals.
