Now that you’ve heard the Fiori hype you may be wondering if UX is all about making attractive user interfaces. Focussing on a user’s happiness is certainly important, but how does this ultimately add business value? What will be the operational costs? And how does creating role-based applications boost efficiency in employees and how does it relate to creating concrete value?
In this post let’s talk about numbers. We’ll dive into the hard numbers and user feedback to explore the true value you can expect from SAP Fiori. Quantitative and Qualitative – You’ll want to read this if you’re considering deploying SAP Fiori at your company.
Previously we examined SAP Fiori’s role-based approach to applications and its overall effect on the user experience. Needless to say, there are significant improvement with the new UX (you can read more here). In one example we looked at the time savings alone resulted in a 53% reduction in task duration. While impressive on its own, there are a wide range of additional factors that come into play when determining the potential dollar-savings SAP Fiori can deliver.
Realizing the Value of SAP Fiori
With SAP Fiori’s simplified UX companies are realizing a reduction in errors, reduced training expenses, and fewer support tickets. The value of a refined UX pays off. Improving the user experience of your current software goes beyond creating an attractive user interface. Task effectiveness, task efficiency, and user satisfaction are key metrics in evaluating the success of your enterprise software at the user level. A great user experience can maximize these values and lead to extra savings for your company.
Let’s take a look at an example scenario of the SAP Fiori app “Purchase Order Creation” and the numbers before and after implementation. You will observe the wide difference in numbers the Fiori UX brings about in the company.
In this scenario of “Purchase Order Creation” you could annually save an estimated $863,922.
The scenario above shows the various factors at play in the top row and in the bottom highlights the savings realized using SAP Fiori. With an improved user experience you can expect productivity to increase and training costs to go down, resulting in a estimated savings of $71,786 and $9,936, respectively. Adding to this, the simplicity of the Fiori UX will increase data quality by reducing the IT support tickets and error corrections resulting in a yearly savings of $715,000. Post-rollout expenses for change requests are also reduced by $67,500 thanks to the SAPUI5 framework.
(You can also modify the costs based on your own company’s numbers and have a look at the savings Fiori UX is going to bring about for you. Use the UX Calculator here)
Employees are extremely happy when they have right the software to help them deliver quality work. The vast majority of end-users that have tried out SAP Fiori feel that it is easy to use with less technical hurdles and a short learning curve. They are confident enough about the positive performance of the Fiori apps that they strongly recommend their company to use it.
The following feedback from Nestle employees who piloted the SAP Fiori apps “Purchase Requisition Approval”, “Purchase Order Approval”, and “Purchase Contract Approval” show that user satisfaction was overwhelmingly positive.
|Users using Purchase Requisition Approval
||Users using Purchase Order Approval
||Users using Purchase Contract Approval
Deploying SAP Fiori
When implementing a new software such as SAP Fiori, it is a best-practice to start the deployment with a pilot of one or two Fiori apps that address an immediate need and helps to understand the potential benefits and user reactions in an well identified use case. Using this approach you can observe how SAP Fiori’s intuitive approach meets employee expectations and changes the way people work in your own environment.
Below are the opinions from Colgate and Valero after implementing Fiori:
“We have deployed SAP Fiori at Colgate and the feedback from our first group of business users has been very positive. They are excited about the ease of use and simplicity of the app. We worked very closely with SAP on the vision and mission of SAP Fiori and we think the first release of our collaboration looks great. We believe SAP Fiori will help to provide consumer-grade user experiences to our employees.”
–Tom Greene, Chief Information and Business Services Officer, Colgate
“I am very excited to see such positive results from SAP’s UX Strategy in such a short time frame. The SAP Fiori apps are as easy to use as Facebook, Google or Amazon. This is exactly what end users are looking for.”
–Benjamin Salter, Enterprise Architecture and Application Development, Valero
According to Greene, Colgate had SAP Fiori up and running with virtually no user training in a few weeks. He says that the new, intuitive interface meets the demands of casual SAP software users who are also bringing their own devices to work. “Applications like SAP Fiori are important to Colgate. It’s extremely easy to use and people can adopt it quickly. Our people appreciate how fast SAP Fiori performs, and that it’s available on a mobile platform so they can access it anytime, anywhere they want. We see this as the starting point for many more applications that we’ll be able to deploy at Colgate in the future.”
The Bottom Line
The advantages of implementing SAP Fiori are many as we see from the numbers and feedback from users. Along with improving customers’ user experience, SAP Fiori also:
- Improves time to value with a faster and more predictable implementation timeline. Better quality assurance and reliability is assured with Fiori’s standards-based, flexible software framework.
- Carries less risk as the implementation is aligned to business value and feasibility. The support by SAP along with their continuous innovation is validated and tested, assuring future-proof investments.
- Reduces TCO made possible with minimized customization complexity, lower integration costs and lower maintenance costs.
- Increases productivity by employees who can now work on-the-go, managers that can streamline processes and impact business results, and IT that improves customer satisfaction.
SAP Fiori apps are people centric, flexible and highly secure solutions. The pivotal change in user experience now enables businesses to optimize the centermost interaction point at the human:computer level, in turn realizing a savings that will improve their bottom line. While Fiori may not seem mission critical to your enterprise software environment, you must ask yourself, what is the opportunity cost of not deploying SAP Fiori?
Contact Us Today For A Free Consultation To Learn More About SAP Fiori And How It Can Improve Your Business
Tachyon Technologies will help identify the potential areas where SAP Fiori would benefit your business most. Plus, we’ll perform a readiness assessment to determine if your current system is ready for an update, and if not, walk you through what needs to be done.